Privacy Policy

Last updated: October 18, 2026

Dial Bridge LLC ("Dial Bridge," "we," "our," or "us") sets up and runs lead handling for home service businesses: websites, Google Business Profiles, missed-call text back, messaging, quote follow-up, payment reminders, review requests, and related automation. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit dialbridge.ai, contact us, or use our services.

Who This Policy Covers

Visitors and prospects: people who visit our website, take our free checkup, book a call, or contact us.
Clients: the businesses that hire us, and the people who work for them.
Our clients' customers: people who call, text, message, or book with a business that uses our services. For this information, the business is in charge and we act on its behalf (see "Information We Handle for Our Clients").

Information We Collect

Information you give us

Name, business name, email address, and phone number
Answers you give in our free checkup or on a call, such as your trade, how you handle leads, and your typical job value
Your choices about calls and text messages, including the consent wording you saw and when you agreed
Messages, emails, call recordings, and transcripts when you communicate with us
When you book a call on our website: your name, business name, email, mobile number, and whether you want text reminders. These details go to our scheduling provider to create your booking.
For clients: account, billing, and business details needed to set up and run the service

Free Lost Job Report

When you use our free Lost Job Report, we collect:

The business you search for and its public Google listing details
Your answers to the short questionnaire (response speed, quote follow-up, jobs per month, and typical job value)
Your name and mobile number, which we verify by sending a one-time code by text
Your email address, if you book a call
How you reached the page, including ad campaign tags and Meta's ad click identifier

Information collected automatically

Device and browser information, IP address, pages visited, and referring website
How you use our pages, if you accept analytics and session recording (see "Cookies and Tracking")
Advertising identifiers and cookies (Meta Pixel cookies such as _fbp and _fbc) and ad click identifiers from ads you clicked

Information from other sources

Public information about your business, such as your Google Business Profile, reviews, and website, which we use to prepare your checkup and plan

How We Use Information

To answer your requests, run your free checkup, and schedule and hold calls
To provide, run, and improve our services for clients
To send messages you agreed to receive, including appointment confirmations and reminders
To understand how our website is used and which ads lead to visits, if you accept those cookies
To keep records of consent, prevent fraud and abuse, and meet legal obligations

We do not sell personal information for money.

Calls, Text Messages, and AI

Some calls and messages handled through our services, for us or for our clients, may use automated systems, including artificial intelligence, such as AI voices and AI-written replies.

Calls may be recorded and transcribed so you can receive the recording and so we can review quality. You can ask us to delete a recording by emailing info@dialbridge.ai.
We keep a record of the consent you gave, including the wording shown and the date and time.
You can opt out of text messages at any time by replying STOP, or ask for help by replying HELP.

SMS/Text Messaging and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of text message services to support the communication. All other categories of information-sharing described in this Privacy Policy expressly exclude text messaging opt-in data and consent.

This includes our advertising partners: we do not share your mobile number with Meta.

Information We Handle for Our Clients

When a business uses our services, we handle information about its customers on that business's behalf: names, phone numbers, addresses, messages, call recordings and transcripts, appointment and job details, quotes, invoices and payment status, and review requests. We use this information only to provide services to that business, as set out in our agreement with it. The business decides how its customers' information is used and is responsible for its own notices and for getting any consent the law requires. If you are a customer of one of our clients and want to access or delete your information, please contact that business. We will help them respond.

Google Calendar

If you connect your Google Calendar in the Dialbridge app, we read the times of events on your main calendar so we don't offer customers times when you are busy, and we add, update or remove the events for jobs booked through Dialbridge. We don't use your calendar data for anything else, we don't sell it, and we don't use it for advertising. You can disconnect at any time in Settings or at myaccount.google.com/permissions. Dialbridge's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How We Share Information

We share information only as needed to run our business and our services:

Service providers that work for us, such as our customer relationship and messaging platform, phone and text message carriers, AI voice and language technology providers, payment processors, scheduling tools, website hosting, and email. They may use the information only to provide their services to us.
Analytics and advertising measurement as described in "Cookies and Tracking."
Advertising partners: Meta Platforms, Inc., as described in "Cookies and Tracking."
Service providers that run the Lost Job Report and our follow-up, for example: Google (business listing and map data), Cloudflare (bot protection), our CRM and texting provider, our workflow automation provider, and an AI provider that helps us review incoming requests. They process data on our behalf, not for their own marketing.
Our clients, for information we handle on their behalf.
Legal and safety reasons, when required by law or to protect rights and safety.
Business transfers, such as a merger or sale of our business.

How Long We Keep Information

Prospect and lead information: up to 3 years after our last contact with you
Call recordings and transcripts: up to 12 months, unless needed longer to resolve a dispute
Consent and opt-out records: 5 years, to show we honored your choices
Client account and billing records: for as long as you are a client and up to 7 years after, for tax and legal purposes
Information we handle for clients: for as long as we provide services to that client, then deleted or returned within 90 days of the end of service unless the law requires us to keep it

Data Security

We use reasonable safeguards to protect personal information, including:

Encryption of data in transit
Access controls and authentication
Service providers with their own security programs

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your information
Get a copy of your information
Opt out of targeted advertising, sale, or sharing
Withdraw consent, including for calls and texts

To make a request, email info@dialbridge.ai. We will verify your request using information we already have, we will not discriminate against you for using your rights, and you may use an authorized agent.

U.S. State Privacy Rights

We do not sell personal information for money. We do share limited information with Meta Platforms, Inc. (on our free Lost Job Report) and, if you accept ad measurement on our cookie banner, with Microsoft Advertising, for advertising measurement and targeted advertising, which some state laws treat as "sharing" or "targeted advertising." You can opt out as described in Your Privacy Choices.

California (CCPA/CPRA)

California residents may request to know the categories and specific pieces of personal information we have collected, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it; may request deletion or correction of their personal information; and may opt out of any "sale" or "sharing" of personal information. In the preceding 12 months we have not sold personal information for money. We share identifiers (such as IP address, hashed name and location, and ad click and browser identifiers) and internet activity (such as pages visited) with Meta Platforms, Inc. and Microsoft Advertising for cross-context behavioral advertising, as described in "Cookies and Tracking." California residents may opt out of this sharing as described in Your Privacy Choices. We do not knowingly sell or share the personal information of consumers under 16.

New Jersey (NJDPA)

New Jersey residents may confirm whether we process their personal data, access and obtain a copy of it, correct inaccuracies, delete it, and opt out of processing for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects. If we deny your request you may appeal by replying to our response; if an appeal is denied, you may contact the New Jersey Division of Consumer Affairs.

Other States

Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Oregon, Texas, and others) have similar rights and may use them through the contact details below.

Opt-Out Preference Signals

We treat a Global Privacy Control (GPC) signal from your browser as a request to opt that browser or device out of any sale or sharing of personal information and of targeted advertising. When we detect GPC, our site does not load ad measurement, even if you allow Ad measurement.

Cookies and Tracking

We use these tools on our website:

Google Analytics: counts visits and pages viewed. Unless you allow Analytics, it runs without cookies and without advertising features.
Microsoft Clarity: records how visitors move, click, and scroll on our pages so we can improve them. It loads only if you allow Session recording.
Microsoft Advertising (Bing) tag: measures whether our ads lead to visits and sign-ups. It loads only if you allow Ad measurement, and never when your browser sends a GPC signal.

When you first visit, a popup lets you accept all, reject all, or choose by category (Essential, Analytics, Session recording, Ad measurement). Essential cookies keep the site working and remember your choice, and are always on.

On our free Lost Job Report we also use:

Meta Pixel: records page visits so we can measure and improve our Facebook and Instagram ads and show relevant ads. It does not record the answers you pick or the businesses you search for.
Meta Conversions API: if you came from one of our Meta ads and verify your phone number, we send Meta a "lead" event with your name, your business's city, state, ZIP code and country, your IP address, browser type, and Meta's ad click and browser identifiers. Your name and location are hashed (encoded) before sending. We do not send your phone number or email address to Meta.
Neither loads or sends anything when your browser sends a Global Privacy Control signal, or when you opt out using "Your Privacy Choices" on the report page.

You can also adjust ad preferences in your Meta account settings. We remember your choice in your browser. You can change it at any time through Cookie settings, and you can also block cookies in your browser settings; blocking some cookies may affect how the site works.

Your Privacy Choices / Do Not Sell or Share My Personal Information

You can opt out of the sharing of your personal information for targeted advertising in any of these ways:

On the Lost Job Report: use the "Your Privacy Choices" link on the report page. The Meta Pixel and Conversions API then stay off for that browser.
On our main site: turn off Ad measurement in the cookie popup (or choose Reject all), or change your choice at any time through Cookie settings.
Global Privacy Control: if your browser sends a GPC signal, we honor it automatically. Nothing is loaded or sent for advertising, and you don't need to do anything else.
By email: write to info@dialbridge.ai with the subject "Do Not Sell or Share" and the name and phone number or email you used. We will opt you out of any further sharing.

We will not discriminate against you for opting out.

Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

Children's Privacy

Our website and services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date. If we make material changes, we will give more notice where the law requires.

Contact Us

If you have questions about this policy or our data practices, contact us:

Email: info@dialbridge.ai
Mail: Dial Bridge LLC, Mahwah, NJ 07430