Privacy Policy

Last updated: September 2026

Dial Bridge LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a demo or pricing information
• Subscribe to our newsletter
• Use our voice automation services
• Contact us via phone, email, or chat

This information may include:

• Name and contact information (email, phone number, address)
• Business information (company name, industry, size)
• Communication preferences
• Call recordings and transcripts (with consent)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website or source
• Geographic location (country/region level)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your requests and inquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations
• Protect against fraud and unauthorized access

Call Recording and Quality Assurance

When you agree to be contacted via phone or text through our contact form, you consent to the following:

• Conversations may be recorded for quality assurance and training purposes
• Recordings help us improve our AI voice automation services
• Call recordings are stored securely and are only accessible to authorized personnel
• We retain call recordings only as long as necessary for business and legal purposes
• You may request deletion of your call recordings by contacting us at [email]

By checking the consent box on our contact form, you acknowledge and agree to these recording practices.

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Business partners (with your consent)
• Legal authorities when required by law
• Successors in the event of a merger or acquisition

SMS/Text Messaging and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of text message services to support the communication. All other categories of information-sharing described in this Privacy Policy expressly exclude text messaging opt-in data and consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent
• Unsubscribe from marketing emails and text messages at any time (reply STOP to opt out of texts)

U.S. State Privacy Rights

We do not sell your personal information for money, and we do not "share" it for cross-context behavioral advertising as those terms are defined under U.S. state privacy laws. Depending on your state of residence, you may have the additional rights described below. To exercise any of these rights, email privacy@dialbridge.ai. We will take reasonable steps to verify your request using the information we already hold about you, we will not discriminate against you for exercising your rights, and you may use an authorized agent to submit a request on your behalf.

California (CCPA/CPRA)

California residents may request to know the categories and specific pieces of personal information we have collected, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it; may request deletion or correction of their personal information; and may opt out of any "sale" or "sharing" of personal information. We have not sold or shared California residents' personal information in the preceding 12 months, and we do not knowingly sell or share the personal information of consumers under 16.

New Jersey (NJDPA)

New Jersey residents may confirm whether we process their personal data, access and obtain a copy of it, correct inaccuracies, delete it, and opt out of processing for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects. If we deny your request you may appeal by replying to our response; if an appeal is denied, you may contact the New Jersey Division of Consumer Affairs.

Other States

Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Oregon, Texas, and others) have similar rights and may exercise them using the contact details above.

Opt-Out Preference Signals

We aim to honor the Global Privacy Control (GPC) and other recognized browser-based opt-out preference signals as valid requests to opt the associated browser or device out of any sale or sharing of personal information and of targeted advertising.

Cookies and Tracking

We use strictly necessary cookies to operate the site and analytics cookies to understand how the site is used. You can control or block cookies through your browser settings; blocking some cookies may affect how the site works. Where required, we also honor opt-out preference signals as described above.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@dialbridge.ai
• Address: Mahwah, NJ 07430